Reference

Privacy Policy for Your DANA Account Path

Our Privacy Policy explains what alexis27 collects when you open an account, check the lobby on mobile, or use DANA, OVO, GoPay and QRIS.

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alexis27 Privacy Policy for Your DANA Account Path
REQUEST HELP DIRECTLY

Get Help With Privacy Requests

A privacy question should have a clear route, especially when a wallet receipt or login record is involved. Contact us through the support path shown on your account page and describe the request in plain English, without sending a password or full payment credentials. We may ask for the registered phone number, request type and a recent reference so we can confirm ownership before responding.

Team online

Account contact

Use the support contact displayed after login for a Privacy Policy request. Include your registered phone number and the subject, such as access, correction, deletion or a question about a DANA or QRIS reference.

Receipt check

If your request concerns OVO, GoPay, bank transfer or a virtual account, share only the payment reference and date. We compare that reference with the account record, rather than asking you to send a wallet password.

Identity check

Before changing or disclosing personal data, we may confirm ownership through the phone verification step connected to your account. This keeps a third party from requesting your records through an unrelated contact route.

DATA HANDLING DETAILS

Your Security Choices Across Devices

Privacy protection depends on practical account habits as well as written policy. We separate login activity, payment references and support conversations so a request can be checked against…

Account records

We may store your phone number, verification result, sign-in times and account preferences.

Payment references

DANA, OVO, GoPay and QRIS may return a transaction reference or status tied to your account.

Device signals

We may record browser type, device signals, approximate access details and session events.

Cookies

Cookies can keep a verified session available and remember a privacy-page preference.

Retention period

We keep personal records only for the period needed for account security, payment reconciliation, dispute handling or legal duties.

Change requests

Ask us to access, correct or delete eligible data through the account support route.

Privacy Policy Answers for Indonesia

These Privacy Policy answers cover the account and payment questions we expect you to ask before opening access. Each answer points back to a practical step, from checking a browser cookie to identifying a DANA receipt, so you can decide what to share and how to contact us.

It covers personal data used for account creation, phone verification, sign-in security, payment references, cookies and support requests. It also explains retention, permitted disclosures and the steps you can take to request access, correction or deletion where local law permits.

We may collect your phone number, verification result, account details, login events, device signals and messages you send to support. We collect only details connected with account access, security, payment reconciliation or a specific request under the Privacy Policy.

Yes. The policy covers payment references and status data returned when you use DANA, OVO, GoPay or QRIS. A reference can help us match a receipt to your account, but you should never send us a wallet PIN or password.

Use the support contact shown on your account page and ask for a data access request. Include your registered phone number and the record you want checked. We may verify account ownership before disclosing personal data, where local law permits.

You can request a correction or deletion through the same account support route. Tell us which detail is wrong or which record you want removed. Some records may remain when needed for payment reconciliation, security, disputes or legal duties.

A mobile browser may store session and preference cookies so your verified account path works between pages. You can clear or block them in browser settings. If you do, we may ask you to complete phone verification again during account access.

Yes, access and eligibility depend on local law. We apply the Privacy Policy to data handled during permitted account activity, and you should check the rules that apply in your Indonesian location before opening or using an account.

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